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    Privacy Policy

    Last updated: 4/3/2026

    1. Information We Collect

    Personal Information:

    • Name, email address, phone number
    • Address for medicine pickup/delivery
    • Account credentials and preferences
    • Volunteer application information

    Donation Information:

    • Medicine details (name, quantity, expiry date)
    • Photos of medicine packaging (if provided)
    • Donation history and status updates

    Technical Information:

    • IP address, browser type, device information
    • Usage patterns and platform interactions
    • Cookies and similar tracking technologies

    2. How We Use Your Information

    • Process and verify medicine donations
    • Coordinate pickup and distribution logistics
    • Send updates about donation status and impact
    • Improve our platform and services
    • Ensure compliance with healthcare regulations
    • Generate anonymized impact reports
    • Prevent fraud and maintain platform security

    3. Information Sharing

    We share information with:

    • Verified partner organizations for medicine distribution
    • Licensed pharmacists for verification purposes
    • Volunteers for collection and logistics (limited information)
    • Service providers who assist with platform operations
    • Regulatory authorities when required by law

    We do NOT:

    • Sell personal information to third parties
    • Share information for marketing purposes without consent
    • Disclose sensitive health information unnecessarily

    4. Data Security

    We implement industry-standard security measures to protect your information:

    • Encryption of data in transit and at rest
    • Regular security audits and vulnerability assessments
    • Access controls and authentication requirements
    • Secure data centers with physical security measures
    • Employee training on data protection practices

    5. Your Rights

    You have the right to:

    • Access your personal information
    • Correct inaccurate or incomplete data
    • Delete your account and associated data
    • Opt out of non-essential communications
    • Request data portability
    • Object to certain data processing activities

    To exercise these rights, contact us at vitamend.org@gmail.com

    6. Cookies and Tracking

    We use cookies and similar technologies to:

    • Remember your preferences and login status
    • Analyze platform usage and performance
    • Provide personalized content and features
    • Ensure platform security and prevent fraud

    You can control cookie settings through your browser preferences.

    7. Data Retention

    We retain personal information for as long as necessary to:

    • Provide our services and support
    • Comply with legal and regulatory requirements
    • Resolve disputes and enforce agreements
    • Maintain accurate impact and audit records

    Donation records are typically retained for 7 years for regulatory compliance.

    8. International Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

    9. Children's Privacy

    Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

    10. Changes to This Policy

    We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform notifications. Continued use after changes constitutes acceptance of the updated policy.

    11. Contact Us

    For questions about this Privacy Policy or our data practices:

    Email: vitamend.org@gmail.com

    Phone: +91 9929243215

    Address: 149/1 J.N. Mukherjee Road, Howrah, Ghusri, West Bengal -711106